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Omnifi launches

I am proud to announce, somewhat belatedly, that I’ve launched Omnifi, a new agency with Andy Burgess and Nick Holroyd-Doveton. We actually launched back in May, which is why I’ve not blogged here for so long. So far it is going very well. We are covering connected retail and leisure, focussing on communications, experiences and…

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Joining the dots

This is the original version of an article that was published by Internet Retailing and was written in response to a brief that asked me to consider how digital techniques could help merchandise products and services in physical stores.  Introduction For multi-channel retailers customer facing products and services have historically existed in two separate worlds.…

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Connected Retail Predictions for 2014

As technology continues to infiltrate and integrate with our lives, the role of technology in real-world environments is still relatively undefined. Mobile commerce continues to grow, in most cases threatening rather than complementing the high-street. Is technology really the nemesis of bricks and mortar, or can the internet and connected devices improve offline shopping and…

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Omni-channel Customer Experience Webinar

I’ll be taking part in a webinar today organised by the Director’s Club. Details below. CHAMPIONS & INNOVATORS 2013 Omni-channel Customer Experience Date: October 10th 2013 Time: Presentations 12.30 – 13.30 + Panel Discussion 13.30 – 14.00 Format: Webinar Cost: No cost Recording: If you can’t make the date the webinar recording will be available for 7 days post the…

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Designing for omni-channel

For the past four months I’ve had the pleasure of working for 20.20, a 25 year old strategic retail and leisure design consultancy. Their heritage is in the design of ‘bricks and mortar’ brands and environments, and their client list is long and enviable. At their core is an understanding of environment, brand and design…

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